Frequently Asked Questions

Where do you ship from?

At Stimuloo, we ship from our logistics centers located in the United States, the United Kingdom, Europe, Australia, and Asia, depending on the product and the fastest route for your region.
Our priority is always speed, reliability, and stock availability.

How long does the handling process take?

All orders are processed within 24 to 48 hours (business days).
Once prepared, your package is handed to the fastest carrier available for your destination, such as:

  • USPS

  • UPS

  • DHL

  • FedEx

  • Royal Mail

  • Australia Post

  • Canada Post

  • New Zealand Post

  • Local optimized partners

You will receive a shipping confirmation email with a tracking link as soon as your package is on its way.

Is shipping free?

Yes! Shipping is free worldwide on all orders over $80.
For orders under $80, shipping fees are calculated at checkout based on your location.

Exceptions (no free shipping):
Certain remote regions do not qualify, including:

  • Alaska

  • Hawaii

  • Armed Forces Americas

  • Armed Forces Europe

  • Armed Forces Pacific

What is the delivery time?

Our average international delivery times are:

  • United States: 6–10 business days

  • Canada: 6–10 business days

  • Australia: 6–10 business days

  • New Zealand: 6–10 business days

  • United Kingdom: 6–10 business days

  • Europe: 6–10 business days

  • Rest of the world: typically 6–12 business days

Once your order is shipped, you will automatically receive your tracking number.

How do I track my order?

As soon as your order ships, you will receive an email titled “Your Order is on the Way” containing:

  • your tracking number

  • a “View your order” tracking link

  • estimated delivery time

Tracking updates may take 24–48h to appear, depending on the carrier.

Why is my order being shipped in multiple packages?

To ensure the fastest delivery:

  • Some products ship from different warehouses

  • Certain items may be ready before others

  • High-demand items may be fulfilled separately

This means you may receive several parcels at different times — this is normal and does not affect your shipping cost.

Which payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Payments

  • Shop Pay Installments (if available in your region)

All payments are encrypted and processed securely through Shopify’s certified payment infrastructure.

Is my payment information secure?

Yes.
Stimuloo does not store credit card numbers.
All transactions are protected with:

  • SSL encryption

  • PCI-DSS certified payment gateways

  • Shopify Secure Checkout technology

Your payment details remain 100% confidential.

What is your return policy?

We offer a 90-Day Risk-Free Money Back Guarantee.
If you're not satisfied, simply contact us and we will handle the return or refund — no questions asked.

How do I request a return or refund?

Email us at contact@stimuloo.com with:

  • your order number

  • your name

  • the product concerned

Our support team will guide you step-by-step.

How long does it take to receive my refund?

Refunds are processed within 3 to 7 business days after approval and will be automatically credited to your original payment method.

Do you offer subscription plans?

We are currently developing optional subscription programs for new product launches, seasonal kits, and exclusive offers.

Stay tuned — our subscribers will enjoy:

  • early access to new releases

  • exclusive discounts

  • surprise products for kids

  • priority support

How do I cancel my subscription?

Subscriptions can be cancelled at any time directly from your customer account, with no fees and no obligation.
If you need help, just contact us at contact@stimuloo.com.

Do you have an affiliate or ambassador program?

Yes! Stimuloo welcomes parents, educators, influencers, and content creators who want to share products that help children grow creatively.

How does it work?

Our affiliate partners receive:

  • a personalized referral link

  • a commission on every sale

  • early access to new products

  • exclusive affiliate-only promotions

It’s simple: share → your followers buy → you earn.

How do I join?

Complete the application form (we’ll provide you the link once your program page is ready), or contact us at:
📩 contact@stimuloo.com

When do affiliates get paid?

Payments are made monthly through:

  • PayPal

  • Bank transfer (for eligible countries)

No minimum follower count is required — only genuine engagement.