Shipping policy

1. Dispatch
Orders are dispatched within 24–48 hours (business days) of order confirmation except on public holidays or exceptional events.

2. Delivery Estimates

  • Domestic (UK): typically 2–5 business days.

  • International: estimated 6–10 business days (countries include USA, Canada, Australia, New Zealand, Netherlands, France, Austria, Switzerland, South Africa, United Kingdom, Denmark, Finland, Luxembourg, Germany, Spain, Italy, Poland, Belgium, Norway, and more worldwide). These are estimates and can vary due to customs or local postal services.

3. Shipping Costs & Options
At checkout we display available shipping methods with costs and estimated delivery times. Faster (express) shipping options may be available at additional cost.

4. Customs, Duties & Taxes
International shipments may be subject to import duties, taxes or customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient unless otherwise stated. stimuloo is not responsible for customs delays or charges.

5. Tracking & Notifications
Where available, tracking information will be emailed once the order is dispatched. If tracking is not available, we will provide dispatch confirmation and estimated delivery.

6. Lost or Delayed Shipments
If your order is delayed beyond the stated estimate, contact contact@stimuloo and quote your order number. We will investigate with the carrier. For lost shipments, we will initiate a claims process and provide replacement or refund as appropriate and in line with our Terms of Sale.

7. Delivery Failures
If a delivery attempt fails and the carrier returns the item to us, we will contact you to arrange redelivery; additional shipping charges may apply.

8. Address Accuracy
Customers are responsible for providing accurate shipping address information. We are not liable for non-delivery caused by incorrect address details.

9. Shipping Carriers & Fulfilment Partners
We use reputable carriers and fulfilment partners. Carrier choice may depend on destination and shipping method selected.

10. COVID / Force Majeure / Exceptional Delays
Unexpected events (pandemics, strikes, severe weather, customs) may delay delivery beyond the estimates. We will communicate known delays as soon as practicable.

11. Shipping FAQ (3–6 Q&A)

Q: When will my order be shipped?
A: Orders are dispatched within 24–48 hours (business days).

Q: How long will delivery take?
A: International delivery is estimated at 6–10 business days, subject to customs and carrier processing.

Q: Will I be charged customs or duties?
A: Possibly—import duties or taxes are the recipient’s responsibility unless otherwise stated.

Q: How do I track my order?
A: You will receive tracking information by email when the order is dispatched (where tracking is available).

12. Contact for shipping issues
Email: contact@stimuloo.

For legal certainty, consult a qualified solicitor in your jurisdiction.