Terms of service

1. Introduction & Scope

These Terms of Service govern access to and use of the stimuloo website and services provided by VERALYA LTD. By using this site you agree to these terms.

2. Definitions

  • “We”, “us”, “our”: VERALYA LTD (stimuloo).

  • “You”, “user”, “customer”: any person accessing or using the site.

  • “Platform”: Shopify (host).

3. Access & Use
You must be at least the applicable legal age to form a binding contract. Use of the site must comply with applicable laws. You must not misuse the site, post illegal content or infringe IP rights.

4. Account Registration
If you create an account, keep credentials secure. You are responsible for activity on your account.

5. Ordering & Acceptance
Placing an order constitutes an offer to purchase. We will send an order confirmation acknowledging receipt—this is not acceptance. Acceptance occurs when goods are dispatched or when a separate acceptance email is sent. We reserve the right to refuse or cancel orders (e.g., stock issues, fraud).

6. Pricing & Payment
Prices displayed include VAT where applicable. Payment methods: major credit/debit cards, PayPal, Shopify Payments (where available). Payment authorization occurs at checkout. We use third-party processors to handle payments; we do not store raw card numbers.

7. Taxes & Duties
For international orders, customs, import duties and taxes may apply and are the responsibility of the customer unless we explicitly state otherwise at checkout.

8. Shipping & Delivery
Orders are dispatched within 24 to 48 hours (business days). International delivery estimated 6–10 business days (may vary). See our Shipping Policy for details.

9. Returns & Refunds
We provide a 90-Day Risk-Free Money Back Guarantee (full refund, no questions asked) subject to the Return & Refund Policy and mandatory local consumer rights (e.g., EU 14-day withdrawal). See our Returns Policy for full details.

10. Warranties & Product Safety
Products are sold as described. We warrant conformity with applicable product safety laws to the extent required by law. Customers must follow product age recommendations and safety instructions. Small parts warning where applicable.

11. Limitation of Liability
To the fullest extent permitted by law, VERALYA LTD’s liability for contract, tort (including negligence), statute or otherwise is limited to the price paid for the goods. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under applicable law. Consumer rights under local mandatory law remain unaffected.

12. Intellectual Property
All intellectual property rights are reserved. Customers may use product images and descriptions for personal non-commercial use only.

13. Termination
We may suspend or terminate access for breach of these Terms.

14. Changes to Terms
We may update these Terms; material changes will be notified on the site or by email.

15. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. For consumers, mandatory local laws apply where they provide stronger protections. Dispute resolution: contact us first at contact@stimuloo; for EU consumers provide link to EU ODR: https://ec.europa.eu/odr.

16. Contact
VERALYA LTD — contact@stimuloo — Store number: 00447848109569.

For legal certainty, consult a qualified solicitor in your jurisdiction.